Microtek helps European global bank with mobile banking monitoring systems
A global bank from Europe consulted Microtek to develop a simulator to understand various responses from USSD applications.
Overview
A global European bank consulted Microtek to develop a simulator to understand various responses from USSD applications.
The Situation
The USSD application was facing downtime due to aggregator and network issues after being reported by the end customer, which impacted the brand value of the bank resulting in lower customer satisfaction. These issues were being handled reactively.
The Solution
Microtek Systems created a simulator to understand the issue pattern, which replicated the end-user experience and then analyzed the response from the application at various steps. It notified the support team instantly if any issues were detected. An intuitive dashboard was created to view the overall health and availability of the application.
It resulted in robust monitoring of the USSD application, proactive addressing of downtime-related issues, and pattern of issues which helped the development team to reach the root cause of the issue quickly. The intuitive dashboard displayed the overall health of the application.